Terms & conditions
At Lilybanks Confectionery we aim to provide a friendly personal service, in keeping with our values as a traditional sweet shop. We endeavour to keep the small print to a minimum, but our terms and conditions are outlined below.
Being a UK Company, we are bound by the government's UK Consumer Protection (Distance Selling) Regulations, which came into force on 31st October 2000 and which are designed to ensure consumers are treated fairly.
If you would like any further information about any aspect of purchasing from us, please contact us.
General terms and conditions
By using the Lilybanks website or purchasing from us, you agree to these terms and conditions, which supersede any previous terms and conditions.
All photographs, descriptions and illustrations on this website are intended only to give a general idea of our products and may not be at 100 percent scale. Actual items may vary from those shown.
We reserve the right to cancel and/or refund any orders in cases where mispricing or technical faults have or may have occurred.
We reserve the right to change or remove without notice any information on this website as necessary.
We can accept no responsibility for delays to items posted out due to Post Office strikes or Post office backlogs caused by seasonal peaks.
All purchases with Lilybanks Confectionery are made through the Nochex system (http://www.nochex.com), offering optimum security and fraud prevention.
We do not at any point receive your credit card information, only notification that the transaction has been authorised.
Ingredients and allergy information
All ingredients and additional information (eg. allergy advice) listed are for guidance purposes only and we accept no responsibility for any inaccuracies. Manufacturers and suppliers may change product ingredients at any time and our website might not reflect these changes. If you would like absolute clarification of ingredients or allergy information for specific products, please contact us and we will put you in touch with the manufacturers or suppliers direct. Always refer to the ingredients listed on any prepacked items.
We can not be held responsible for any health issues or allergic reactions which may arise as a result of consuming products purchased from us.
Click here for full information on delivery.
If you have specific delivery requirements, for example if the item you are ordering is for a special occasion, please inform us of this in the 'Special Instructions' box at checkout.
Deliveries by Post Office/Parcelforce may require a signature. Post Office/Parcelforce will attempt to deliver the parcel on two occasions. If you are out they will leave a card so that you can either contact them to make arrangements for redelivery or pick the goods up from the depot. After two unsuccessful deliveries the order will be returned to us.
If you wish to have the parcel redelivered or if you decide to change your delivery address after the parcel has been dispatched we will charge you a further £12.00.
Before checkout please double check that your delivery address is correct and that you enter any necessary details in the Special Instructions box (eg. Leave at next door neighbours, behind the gate etc.) If you give an instruction to leave the package somewhere please note that because no signature will be taken, neither Post Office/Parcelforce nor Lilybanks Confectionery can be held responsible for your package after it has been delivered.
Out of stock policy
If any of the items on your order are out of stock we will hold your order if stock is expected to arrive with us shortly or, if a longer wait is expected, we will despatch the balance of your order and send you the out of stock item as soon as it arrives with us.
In rare cases will may opt to send a substitute product instead, but in such an instance we will contact you by email first.
Reproductions of watercolour paintings on this website are copyright Paul Breakwell 2007, all rights reserved. All other information on this website, including text and photography is copyright Lilybanks Confectionery. None of this information may be reproduced in any form without prior written permission from the copyright owners.
These terms and conditions and all other materials on our website shall be governed by and construed in accordance with English law and any disputes shall be referred to the exclusive jurisdiction of the English courts to which both parties submit.